Privacy policy.

Effective Date: 01/01/2025
This Privacy Policy applies to: TheCozyLoo.com and affiliated services, including Cozy Glamp Co.

The Cozy Loo (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and share your data when you engage with our website, services, or communications.

We comply with U.S. privacy laws including the California Consumer Privacy Act (CCPA/CPRA), Colorado Privacy Act (CPA), Utah Consumer Privacy Act (UCPA), Connecticut Data Privacy Act (CTDPA), and Virginia Consumer Data Protection Act (VCDPA).

1. Scope of This Policy

This Policy applies to personal data collected when you:

  • Use TheCozyLoo.com or associated Cozy Glamp Co services

  • Request a quote, make a booking, or contact us via form, email, or phone

  • Subscribe to newsletters or marketing content

  • Interact with our content through third-party platforms (e.g., social media)

This Policy does not cover third-party websites or services linked through our site. Please refer to those providers’ privacy policies directly.

2. Personal Data We Collect

a. Information You Provide to Us

  • Contact Information: Name, email, phone number, and address

  • Booking/Payment Info: Event details, billing information, partial payment data

  • Communications: Emails, form entries, feedback, and customer service inquiries

b. Automatically Collected Data

  • Device Info: IP address, browser type, referring URLs

  • Usage Data: Pages visited, time on site, and general behavior

c. Data from Third Parties

  • Analytics services (e.g., Google Analytics)

  • Payment processors (e.g., Stripe, Square)

  • Social login integrations (if applicable)

3. How We Use Your Data

We use your data to:

  • Process bookings, payments, and customer service requests

  • Deliver and improve our website, services, and user experience

  • Send order confirmations, updates, and promotional content

  • Detect fraud and secure our platform

4. Legal Basis for Processing

We process your data under the following legal grounds:

  • Consent: When you voluntarily provide data or opt into marketing

  • Contractual Obligation: To fulfill your booking or service request

  • Legitimate Interest: For security, analytics, marketing, and business operations

  • Legal Compliance: To comply with obligations under the law

5. Cookies and Tracking

We use cookies and similar technologies for:

  • Site performance and analytics

  • Session management

  • Marketing optimization

You can control cookie behavior in your browser settings. For more details, please review our separate Cookie Policy.

6. Data Sharing and Disclosure

We may share data with:

  • Service Providers: Hosting, payment processing, analytics, and CRM platforms

  • Legal Authorities: When required by law, subpoena, or legal claim

  • Business Transfers: In the event of a sale or merger

We do not sell your personal data to third parties.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. When no longer required, data is securely deleted or anonymized.

8. International Transfers

If your data is processed outside your region (e.g., on third-party servers), we take reasonable measures to ensure compliance with international data protection standards.

9. Data Security

We use encryption, access controls, and secure servers to protect your data. While no method is 100% secure, we continuously review our systems for vulnerabilities and take precautions against unauthorized access.

10. Your Privacy Rights

Depending on your location, you may have rights to:

  • Access or request a copy of your data

  • Request correction or deletion of your data

  • Opt-out of marketing or data sales

  • Withdraw consent at any time

To exercise your rights, please contact: hello@thecozyloo.com

11. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from minors. If we become aware of such data, we will promptly delete it.

12. Changes to This Policy

We may revise this Policy periodically. Updates will be posted on this page with the “Effective Date” at the top. Continued use of our site constitutes acceptance of any updates.

13. Contact Us

If you have any questions or requests regarding your data or this Privacy Policy, please contact us:

📧 Email: hello@thecozyloo.com