Rental Policy – The Cozy Loo

Thank you for choosing The Cozy Loo! By renting from us, you agree to the following terms and conditions, designed to ensure a smooth, safe, and professional experience for every event.

1. Booking and Payment

  • Deposit: A 50% non-refundable deposit is required to confirm your reservation. This deposit secures your event date and is applied toward the total rental fee.

  • Final Payment: The remaining balance is due 30 days prior to your event. Late payment may result in cancellation and forfeiture of the deposit.

  • Accepted Payment Methods: We accept major credit cards, ACH transfers, electronic payments, and cash upon request.

2. Rescheduling Policy

  • Non-Refundable Deposits: All deposits are non-refundable.

  • One-Time Rescheduling: You may reschedule your event once without penalty if notice is given at least 30 days prior to the original event date. Rescheduled events must occur within 3 months and are subject to availability.

3. Delivery, Setup, and Pickup

  • Service Area: Standard delivery is included within 45 miles of Marietta, GA. Additional mileage fees apply for locations beyond this radius.

  • Site Requirements:

    • Restroom trailers must be placed on level, solid ground.

    • A dedicated 120V power source and a water source must be available within 100 feet of the trailer.

    • Trailers must be accessible by truck and trailer on delivery and pickup.

  • Access: Equipment may not be moved or relocated without written permission from The Cozy Loo.

4. Customer Responsibilities

  • Proper Use:

    • Restroom trailers are for restroom use only.

    • Smoking, vaping, or attaching items inside the stalls is prohibited.

  • Damages: Customers are responsible for any damages beyond normal wear and tear. Repair or replacement fees will be assessed as needed.

  • Inspection: Customers are required to inspect the trailer upon delivery. Use of the trailer indicates acceptance of its condition.

5. Cleaning and Maintenance

  • Standard Cleaning: Each restroom trailer is thoroughly cleaned, sanitized, and stocked prior to delivery.

  • Excessive Cleaning Fees: A $200 fee will apply if the trailer is returned in an excessively soiled condition.

  • Extended Rentals: Long-term rentals (1+ week) require daily waste pumping and restocking at the customer’s expense.

6. Weather and Site Conditions

  • Weather Responsibility: Customers are responsible for preparing the site for potential weather-related issues (mud, flooding, uneven ground). Shade or cover is recommended during extreme temperatures.

  • Severe Weather Cancellations: The Cozy Loo reserves the right to cancel or delay service in cases of dangerous weather conditions (e.g., flooding, lightning, high winds). A rescheduling option will be provided if this occurs.

7. Liability, Insurance & Indemnification

  • Insurance: The Cozy Loo carries general liability insurance for all owned equipment and services.

  • Customer Liability: The customer assumes all responsibility for the safe and proper use of the equipment while in their care.

  • Hold Harmless Agreement: Customers agree to hold The Cozy Loo harmless for injuries, damage, or incidents resulting from misuse, unsafe conditions, or unauthorized alterations.

  • Indemnification: Customers agree to indemnify and defend The Cozy Loo from any claims or damages caused by their use, negligence, or failure to comply with these policies, excluding issues resulting from defective equipment or service errors.

8. Permits and Licenses

The customer is responsible for obtaining any permits, HOA permissions, or site approvals required for the placement and use of our restroom trailer(s).

9. No Guarantee

While we are committed to delivering high-quality service and equipment, The Cozy Loo does not guarantee weather conditions, third-party vendor coordination, or subjective event expectations beyond the scope of our agreed services. All rentals are provided as-is.

10. Miscellaneous Policies

  • Branding: The Cozy Loo’s logo and branding will remain visible on all equipment during use for identification and service purposes.

  • Privacy: Customer information is used solely for booking and communication. We do not share or sell customer data.

  • Photo Use: Unless requested otherwise in writing, The Cozy Loo may use non-identifying images of the trailer setup for marketing and promotional purposes.